Q:  How do I transfer a domain?
A:  Simply follow these step-by-step instructions.

Q:  How long does it take to transfer or register a Domain Name?
A:  This process will usually take between 24-72 hours.

Q:  What are your name servers?
A:  ns1.js-hosting.com & ns2.js-hosting.com

Q:  How do I configure my POP3 email?
A:  Simply follow these step-by-step instructions.

Q:  How do I FTP my files to the server?
A:  Simply follow these step-by-step instructions.

Q:  How do I publish with Frontpage?
A:  Simply follow these step-by-step instructions.

Q:  How do I use my webmail?
A: Click here for instructions on how to use your email & webmail

Q:  Do you allow and/or support "ASP"
A:  No, instead we allow and support "php" free server-side HTML embedded scripting language

Q:  Do I pay monthly or yearly?
A:  You can pay monthly or yearly. If you pay monthly you will be charged on the same day every month.  

Q:  If I sign up annually, do I pay all at once up front?
A:  Yes. The entire amount is due if you sign up for a full year of hosting.

Q:  If I need extra bandwidth can I get some?
A:  Yes, but there is additional fees.

Q:  What kind of uptime do your servers have?
A:  Our servers have a 99.9% uptime rating.

Q:  Will I have 24 hour access to my web site?
A:  Yes, FTP will provide you with access anytime.

Q:  Does JS-Hosting have a database system currently in place?
A:  All accounts do. We pride ourselves in offering our clients the ability to use MySQL for their online applications. For more information on this application visit www.mysql.com.

Q:  What is CGI access?
A:  CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other things. J&S gives you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.

Q:  What languages are currently supported in CGI?
A:  Shell, Bourne,and Perl are all supported and available.

Q:  Do you provide a CGI-BIN personal directory?
A:  Yes, you get your own personal CGI-BIN.

Q:  What version of Perl is installed on the server?
A:  5.601

Q:  What is the path to Perl?
A:  user/bin/perl

Q:  What is the path to sendmail?
A:  user/sbin/sendmail

Q:  Do you offer SSI?
A:  Yes, just make sure that you call them with the .shtml extension.

Q:  What type of secure socket layer do you use?
A:  We run Apache SSL.

Q:  Are Mime types definable?
A:  Yes, You can control them from our easy to use control panel.

Q:  Do you support VRML 1.0 and 2.0?
A:  Yes, we support these.

Q:  Will I have access to my raw log files?
A:  Yes. You can access them from your control panel.

Q:  How do I access Raw Log Files?
A:  FTP to your ip address --> open your domain-logs (new and old can be found here)

Q:  What are the new (uncompressed logs) called?
A:  this log is called: access log.

Q:  Do you provide password protection to folders?
A:  Yes. This is easily set up through your domain control panel.

Q:  What should the main page of my web site be named?
A:  It should be named "index.html".

Q:  What is a virtual domain?
A:  A Virtual Domain means you get your own domain (http://www.your-name.com) without actually owning a server or maintaining it yourself.

Q:  Can I access my domain address with or without the "www"?
A:  Yes, you will be able to access the domain address with or without the "www" in front of the domain name.

Q:  Do you support a Macintosh?
A:  Sure. Just use Fetch instead of FTP.

Q:  Can I host any top level domain (tld), even foreign ones?
A:  Yes all types of domains foreign and domestic can be hosted. (.com, .net, .org, .ca, .tv, .biz, etc...)

Q:  What programs can be used to access e-mail?
A:  Any POP email client can be used: pine, elm, Netscape mail, Outlook, etc. But you cannot use IMAP programs.

Q:  How many email aliases do I get?
A:  It is unlimited.

Q:  Can I forward as many email accounts as I want?
A:  Yes.

Q:  Is spam mailing (bulk mailing) allowed?
A:  No. Absolutely not.

Q:  How can I manage my e-mail accounts?
A:  Use the simple to use mail manager feature in your control panel.

Q:  How can I use Form-Email?
A:  To call the script, create a form with Action http://yourdomain.com/cgi-sys/FormMail-clone.cgi
Hint: Use "POST" as method..

Q:  What web server do your servers run?
A:  We use Apache 1.3.6

Q:  Who is Network Solutions?
A:  Network Solutions is the organization responsible for holding the registration and routing for all of the domain names.

Q:  Is a Domain Name needed to sign up for a hosting account?
A:  Yes, all customers must have a domain name to get an account. You can simply register for one through our sign up form at the time of package purchase.

Q:  Do you have FTP and FTP Anonymous access?
A:  Yes, you get both.

Q:  Are your servers monitored?
A:  Yes, we monitor them 24 hours a day, 7 days a week.

Q: Do you have Control Panel  documentation? 

A: H-Sphere User Guide